We think it is very important that you can use our website safely. You can rest assured that we will never sell or give away your data to parties that will misuse your data or approach you unsolicited.
We use your data for the processing of your order, administration and we pass on the address data to the warehouse and the carrier in order to be able to deliver your order. Read the complete Privacy Policy below.
You're doing business with Lookhatme, part of the company Feel-Better Favourites.
Contactdetails:
Nobelstraat 40 B - 3846 CG Harderwijk - the Netherlands
To contact us, see the Customer Service information on the site
Use of personal data
The personal data of customers are used by Lookhatme to carefully handle orders, payments and invoices (in our administration). Our webshop ensures automatic dispatches of order confirmations, dispatch notices and review messages.
Who else works with your personal data when you place an order with us?
We ship through our own and an external warehouse that pick and ship our orders. They also have the personal data in their hands, but only use it to process our orders.
The data is then also shared with the carrier (DHL, PostNL, GLS etc.) that will deliver your order.
Reviews through a third party
If we request reviews via a third party, we will only make the necessary personal data available so that you as a customer can give a targeted assessment of our company (name and e-mail address).
Payments go through:
Multisafepay; we only provide the personal data necessary to process and manage the payments of the orders through their secure system.
Paypal; we only provide the personal data necessary to process and manage the payments of the orders through their secure system.
Newsletter
Newsletters by e-mail are only sent to private customers who have indicated via the website that they wish to receive these messages. Shipping is done via Mailchimp. They are not allowed to use the personal data (name and e-mail address) for other purposes. If you no longer wish to make use of this, the relevant e-mail can be returned with the subject "unsubscribe" or clicked on the unsubscribe or unsubscribe link to unsubscribe. If there is another option in addition, this will be included in the disclaimer of the e-mail.
The permission for the newsletter is automatically linked to business customers who have an account with us to sell as a reseller.
Retention of personal data
Your data is stored in our web shop system and on our computer (e-mails). We keep this for as long as it is legally required. The reason for saving is to keep the order history and administration correct. The retention period required by the Tax and Customs Administration is leading.
Inspection
You have the right to inspect what data we keep about you. Send us a message to request the information we hold about you.
Correct and / or Delete
You have the right to correct your data and to have your data removed from our system, provided that we do not break another legal retention period. In that case, we will try to anonymize the data where possible. Send us a message with the request to correct or delete the data.
Objection
You have the right to object to the fact that we are processing your data.
Complaints
If you have complaints about our way of handling your personal data and we have not given an acceptable response to your complaint, you can also submit a complaint to the Dutch Data Protection Authority. Naturally, we would prefer to resolve your complaint ourselves by resolving it together with you.
Cookies
Lookhatme uses cookies (small pieces of information that are stored in the browser) to track visit data from our site, such as the most visited pages. We do this to optimize the layout of our site. In addition, cookies are used to recognize the customer on a subsequent visit. If you do not want us to use cookies, you can disable cookies in your browser. (In the Internet Explorer program this can be found, for example, under: Internet / Extra / Security / Custom level.) Turning off cookies may limit the use of our website and services. If you accept the cookies, you can of course always manually delete them at a later date. We do not use cookies for remarketing.